Your Questions Answered
Explore Skinpothecary and the EczemaWell Collection
GENERAL QUESTIONS
Skinpothecary FAQs
What is Skinpothecary’s product line focused on?
Skinpothecary’s full-spectrum, granule herbal tea extracts are designed to support skin health naturally. Each product is expertly crafted to address chronic skin conditions like eczema, using premium herbs and Traditional Chinese Medicine principles for balance and longer term healing.
Are Skinpothecary supplements vegan and cruelty-free?
Yes! All Skinpothecary products are 100% vegan, cruelty-free, and free from artificial additives.
How should I take Skinpothecary supplements?
Scoop the recommended dose of granules into a mug, pour one cup of boiling water over them, and stir until dissolved. Drink warm, not hot, 2-3 times daily. Dosage instructions for different age groups are provided on each product page.
Can I use Skinpothecary supplements with other skincare products?
Absolutely! Our supplements are designed to complement your topical skincare routine by addressing skin health from the inside out.
What ingredients are in Skinpothecary supplements?
Each product contains a proprietary blend of full-spectrum, water-based granule extracts crafted from premium Chinese herbs. The ingredients for each product are listed on its respective product page for full transparency.
What is your shipping policy?
We offer reliable shipping across the U.S.A. Orders are typically processed within 3-5 business days, and you’ll receive tracking information once your order ships.
What is your return policy?
At this time, Skinpothecary does not offer refunds or returns unless the product arrives damaged. Please review our full return policy and product details carefully before purchase and contact us with any questions.
How do I contact Skinpothecary customer service?
You can reach out to us via our contact form or email at info@skinpothecary.shop. Our team will respond within 2-3 business days.
FAQs FOR
EczemaWell Repair Anywhere
What is EczemaWell Repair Anywhere used for?
This herbal tea is designed to manage symptoms of atopic eczema, including widespread rashes, itching, inflammation, discoloration, and mild weeping or crusting. It supports skin healing and strengthens the skin barrier naturally.
How long does it take to see results?
Most people begin to see and feel changes within 2-4 weeks when taking the recommended daily dose. For optimal skin health, we recommend committing to a 6-month regimen. Individual results may vary.
Can children use this product?
Yes, but only as directed and with consultation from a licensed practitioner of Traditional Chinese Medicine (TCM). Dosage recommendations for children ages 5-17 are provided in the product instructions.
Can I combine this product with other EczemaWell teas?
Yes, EczemaWell Repair Anywhere can be paired with EczemaWell Refresh Eyes & Face for eczema-specific to these areas or EczemaWell Hands & Feet for dyshidrotic eczema during active flare-ups.
How is this product different from other eczema related supplements?
EczemaWell Repair Anywhere uses a full-spectrum extraction method with geo-authentic herbs, ensuring the plant's natural balance of active compounds. Our herbs not only address the symptoms but they also help balance root causes according to Chinese medicine, which can lead to longer lasting results when taken as directed. This method results in potent herbal teas designed by a Traditional Chinese Medicine expert with over 20 years of experience.
FAQS FOR
EczemaWell Hands & Feet
What is EczemaWell Hands & Feet used for?
This tea is specifically designed to manage dyshidrotic eczema, a condition characterized by small, itchy, and painful blisters on the hands and feet. It helps dry vesicles, reduce inflammation, and promote healing.
Can I use this tea during non-vesicular phases?
We recommend using EczemaWell Repair Anywhere during the dry, scaly phase of dyshidrotic eczema once blisters are no longer present.
How does EczemaWell Hands & Feet work?
This tea targets inflammation, dampness, and toxins contributing to dyshidrotic eczema. It uses herbs with anti-inflammatory, antibacterial, and cooling properties to provide fast relief and healing.
Is EczemaWell Hands & Feet tested for safety?
Yes, like all Skinpothecary products, it’s cGMP Certified, non-GMO, and tested for heavy metals, microbes, and pesticide residues to ensure safety and efficacy.
How do I store EczemaWell Hands & Feet?
Store the granules in a cool, dry place with the container tightly capped to maintain freshness and potency.
FAQS FOR
EczemaWell Refresh Eyes & Face
What is EczemaWell Refresh Eyes & Face used for?
This tea is formulated to manage atopic eczema on delicate areas like the eyes and face. It helps reduce discoloration, calm inflammation, and restore the skin's natural balance.
Is it safe for use around the eyes?
Yes, this tea is specifically formulated with gentle herbs to target sensitive areas around the eyes. It reduces swelling, stinging, and irritation without causing additional sensitivity.
How does this product differ from EczemaWell Repair Anywhere?
EczemaWell Refresh Eyes & Face is designed for the sensitive, delicate skin of the eyes and face, while EczemaWell Repair Anywhere targets widespread eczema or patch-specific areas elsewhere on the body.
Can I combine this tea with other EczemaWell products?
Yes, it can be paired with EczemaWell Repair Anywhere for other affected areas of the body or EczemaWell Hands & Feet for dyshidrotic eczema.
What results can I expect, and how quickly?
Results typically begin within 2-4 weeks of regular use. For best outcomes, we recommend a 3-6 month regimen, depending on the severity of your symptoms.
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