Shipping policy
Shipping Policy
At Skinpothecary, we are committed to ensuring your order arrives in a timely and secure manner to the very best of our ability as a tiny business. Below, you will find details on our shipping process, timeframes, and policies.
Processing & Shipping Time
- Orders are processed within 3-5 business days after payment is received.
- Once processed, orders are shipped within 7-10 business days via our trusted carriers.
- You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Carriers
- We offer standard shipping on all orders.
- Shipping rates are calculated at checkout based on your location and order weight.
- Expedited shipping options may be available at checkout.
Shipping Destinations
- We currently ship within the United States.
- Unfortunately, we do not ship to P.O. boxes or military addresses at this time.
Order Tracking
- Once your order ships, you will receive an email with a tracking number and link to track your package.
- Please allow up to 48 hours for tracking updates to appear after your package has been scanned by the carrier.
Delays & Lost Packages
- Shipping delays due to weather, customs processing, or carrier issues are beyond our control.
- If your order is significantly delayed, please contact us at info@skinpothecary.shop for assistance.
- If your package is lost or marked as delivered but you have not received it, we recommend checking with your neighbors or local post office. If you still cannot locate it, contact us, and we will do our best to assist you.
Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please contact us at info@skinpothecary.shop within 5 days of delivery with photos and your order number so we can resolve the issue.
For any other shipping-related questions, feel free to reach out to our support team at info@skinpothecary.shop